Black Friday: the biggest shopping event of the year. If you love to shop, you look forward to this day every year. You can’t wait to eat your fill of a delicious Thanksgiving meal and then head out to the mall. I understand…I feel the same way.
Last year, though, I had a very different Black Friday experience. Instead of taking advantage of the amazing sales at all of my favorite stores, I worked a six-hour shift at a clothing store in the mall. This was my first time experiencing Black Friday as a retail worker, and it completely changed my perspective on the day. I learned a lot about Black Friday etiquette and wanted to share my list of most important Dos and Don’ts for this shopping holiday.
DO: Be Mindful of Sales
Not all stores will have sales that are worth going bananas over. Just because it’s Black Friday doesn’t mean you should forgo logic. One way to help prevent buyer’s remorse the next day is to make a list of everything you want or need to buy that day and stick to it as best you can. Take some time doing research on your favorite stores’ websites to learn about the sales ahead of time. This will help you refine your list, and you can have a better idea of how much you will be spending. It might turn out that if you buy everything on the list, it will cost a lot of money! It’s better to figure that out now rather than Saturday morning when you check your online banking account. Or, if you are just shopping for the fun of it, give yourself a max budget and do not go over it.Just because it’s Black Friday doesn’t mean you should forgo logic.Click To Tweet
DON’T: Get Caught Up in the Craze
Avoid being swept away by the Black Friday Craze! You are a strong, independent thinker who can make rational shopping decisions despite the mass hysteria. Don’t go into debt in one day!
DO: Have Reasonable Expectations of Employees
Retail workers want to help customers—it’s the main part of our job! On a normal day, I’d be happy to spend an hour walking through the store with a customer to help them assemble the perfect outfit for a special occasion. On Black Friday, though, this sort of thing is impossible. It’s perfectly understandable to expect assistance from employees, even on a day as busy as this. Want someone to check in the back to see if your size is in stock? Sure! Not sure where to find the denim jackets? We’d be happy to help. Need our opinion on whether an outfit matches? So there for that. However, retail workers will probably not have the time or energy to go the extra mile, as they might on a normal day. Choosing Black Friday to be a particularly demanding customer will probably just leave you disappointed and frustrated.
DON’T: Hide Items to (Maybe) Come Back For Later
Shoppers do this more frequently than you might think. Unfortunately, it’s a behavior that becomes even more popular on Black Friday. Bringing order back to a store after Black Friday is made even more impossible when you find a shoe hidden behind a stack of sweaters, or a pile of t-shirts thrown into a corner on the floor. If you are contemplating a purchase, ask one of the employees to put it on hold, just like on any other day.
DO: Be Respectful of Those Around You
Other shoppers and retail workers are all trying to enjoy the hectic environment that Black Friday creates. Despite the fact that on Black Friday last year I was working harder than I have ever worked at my retail job, it was a blast. There’s a special sense of camaraderie you feel with your co-workers when you’re all caught up in this whirlwind. Don’t be the customer who ruins that fun for workers and other customers. There’s no need to push or be aggressive towards other shoppers.
DON’T: Lash Out at Retail Workers
This is a rule that everyone should follow 100% of the time. Unless you know for sure that a retail worker made a mistake, don’t blame them for something going wrong. And even if you do know they are at fault and you’re really upset, do your best to express yourself in a kind way. Working retail is not an easy job, and we all make mistakes. Everyone who has this job truly appreciates kind and understanding customers. Trust me.
This guideline is especially important on Black Friday. Everyone who is working retail on this day is extremely stressed out—there are way more customers than normal to attend to, the store is a mess, a child is crying in the fitting rooms, and you’ve been running around the store for the past five hours. No amount of experience can fully prepare you for this. As a customer, please remember that those working on Black Friday are people too!DO: Remember that those working on Black Friday are people too!Click To Tweet
DO: Shop ’Til You Drop
This is a fun day; enjoy it! This list is meant to make everyone more mindful of their actions on this particularly busy shopping day. Get out there, get some holiday shopping done, and have a great time while doing it.
Black Friday can be a fun day spent with friends and family. These guidelines will ensure that you, as well as those around you, have a positive experience. Happy shopping!